> ## Documentation Index
> Fetch the complete documentation index at: https://docs.twenty.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I Don't See Emails on Records

> Troubleshooting missing emails on records.

## Common Reasons

### 1. Initial Sync Still in Progress

Email sync takes time, especially for large mailboxes. Twenty imports emails at approximately **400 messages per minute** (limited by Gmail API rate limiting).

* **Calendar sync**: Completes in minutes
* **Email sync**: Depends on mailbox size (e.g., 10,000 emails ≈ 25 minutes, 50,000 emails ≈ 2 hours)

**Solution**: Wait for the initial import to complete. You can estimate timing based on your mailbox size.

### 2. Contact Doesn't Exist in Twenty

Emails only appear on existing People records. If the contact wasn't created yet:

* Enable **Contact Auto-Creation** in your mailbox settings
* Or manually create the Person record first

**Solution**: Go to **Settings → Accounts**, select your mailbox, and enable contact auto-creation.

### 3. Internal Emails Are Excluded

Emails between colleagues (same email domain) are never synced to maintain privacy.

**Solution**: This is expected behavior. Only external emails are synced.

### 4. Email Is from a Group or Distribution List

Group emails and distribution lists are excluded from sync.

**Solution**: This is expected behavior.

### 5. Folder Not Selected for Sync

If you're using the Message Folder feature, some folders might be excluded.

**Solution**: Go to **Settings → Accounts**, select your mailbox, and check folder sync settings.

### 6. Wrong Email Address on Record

The Person record might have a different email address than the one used in the email.

**Solution**: Add the correct email address to the Person record.

## Still Not Working?

1. Try disconnecting and reconnecting your mailbox
2. Contact support if issues persist