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Note : To connect your email accounts and configure sync settings, visit Email & Calendar Setup .How Email Integration Works Twenty automatically links emails from your connected mailboxes to the relevant CRM records, keeping all communication history in one place.
Where to Find Emails Email conversations appear in three main objects:
People : View all emails exchanged with a specific contactCompanies : See all emails related to a company and its employeesOpportunities : Access email threads related to the company linked to this opportunity. Email threads from individual people on the opportunity are not shown yet.
Viewing Email Threads
Navigate to a Record : Go to any Person, Company, or Opportunity recordSelect the Emails Tab : Click on the Emails tab to view synced emailsOpen an Email Thread : Click on any email to open and read the full conversationBrowse History : Scroll through the complete email history with that contact
What You’ll See Email Thread View When you open an email thread, you can:
Read Full Conversations : See the complete email exchangeView Participants : See all people involved in the email threadCheck Timestamps : Know exactly when each email was sentAccess Context : Understand the full communication history
Email Visibility Depending on your mailbox settings, you might see:
Full Content : Complete email text and detailsSubject + Metadata : Subject line, sender, recipient, and timestampMetadata Only : Basic information without email content
Email Sync Behavior What Gets Synced
External Emails : All emails with contacts outside your organizationAutomatic Linking : Emails connect to existing People and Company recordsMultiple Addresses : Emails from any address link to the same contact recordUpdates : New emails appear within 5 minutes
What Doesn’t Get Synced
Internal Emails : Emails between colleagues (same domain) remain privateGroup Emails : Distribution lists and group emails are excludedExcluded Folders : Folders you’ve chosen not to sync (configured under Settings → Accounts → Email)
Selective Folder Sync (Lab Feature) Control which email folders sync with Twenty:
Enable Message Folder in Settings → Releases → Lab
Configure folders under Settings → Accounts → Email
Choose specific folders to include or exclude (Inbox, Sent, Archive, custom folders)
Troubleshooting Email Sync Common Sync Issues
Sync Delays : Emails appear within 5 minutes, but initial imports take longerMissing Emails : Check if:
Folders are excluded in Message Folder settings
Contact auto-creation is disabled (emails need existing Twenty records)
Email is from colleagues (same domain) or group lists
Mailbox is still completing initial sync
Email Limitations
System Folders : Some email folders may not be available for syncAliases : Only true mailboxes can be connected (not email aliases)
Calendar Integration Calendar Tab Next to the Emails tab, you’ll find a Calendar tab that contains the history of meetings scheduled with the record.
Available for:
People : View all meetings scheduled with a specific contactCompanies : See all meetings related to a company and its employeesOpportunities : Access meeting history related to the company linked to this opportunity
Visibility Settings : Calendar data follows the same visibility settings as emails, ensuring consistent privacy controls across both communication channels.Viewing Meeting History
Navigate to a Record : Go to any Person, Company, or Opportunity recordSelect the Calendar Tab : Click on the Calendar tab next to the Emails tabBrowse Meeting History : View all scheduled meetings and their detailsAccess Meeting Context : See meeting participants, times, and related information 
