API
API (Application Programming Interface) allows you to connect Twenty with other software systems and build custom integrations.Command Menu
The Command Menu is a quick-access interface (opened withCmd + K on Mac and Ctrl + K on Windows) that lets you perform actions, create records, and navigate your workspace efficiently.
Company & People
The CRM has two fundamental types of records:- A
Companyrepresents a business or organization. Peoplerepresent your company’s current and prospective customers or clients.
Custom Fields
Custom Fields are data fields you create to capture information specific to your business needs and processes.Data Model
A Data Model is the structure that defines how information is organized in your CRM, including what objects exist, their properties (fields), and how they relate to each other.Favorites
Favorites are records you’ve marked for quick access, appearing in your sidebar for instant navigation to important data.Field
A field refers to a specific area where particular data is stored for an entity.Integration
Integration are built-in tools that allow to link Twenty with other software or systems.Kanban
AKanban is a visual way to track your business processes using cards and columns. Each column represents a stage in your process (for example: new, ongoing, won, lost), and you move records through these stages as they progress.
Object
An Object is a data structure that represents a specific type of entity in your CRM (like People, Companies, or Opportunities). Objects can be standard (built-in) or custom (created by you).Opportunities
Opportunities in Twenty CRM are potential deals or sales with accounts or contacts.Record
A Record indicates an instance of an object, like a specific account or contact.Relation Fields
Relation Fields create connections between different objects, allowing you to link records together (like connecting a Person to a Company).Standard Fields
Standard Fields are pre-built data fields that come with objects by default and provide common functionality across all workspaces.Tasks
Tasks in Twenty CRM are assigned activities relating to contacts, accounts, or opportunities.Views
You can customize the display of your records using views, setting different filters, layouts and sorting options for each view.Webhooks
Webhooks are automated messages sent from Twenty to other applications when specific events occur, enabling real-time data synchronization.Workflows
Workflows are automated processes that trigger actions based on specific conditions, helping you automate repetitive tasks and business processes.Workspace
AWorkspace typically represents a company using Twenty. It holds all the records and data that you and your team members add to Twenty.It has a single domain name, which is typically the domain name your company uses for employee email addresses.