Current Status
Twenty’s email integration is designed to sync and display your email history. Emails cannot be composed or sent directly from Twenty’s interface.
When you view an email thread on a record page and click Reply, you’ll be redirected to the original thread in your mailbox (Gmail, Outlook, etc.). This is where you compose and send your reply.
What You Can Do Today
- View email history on People, Companies, and Opportunities records
- Read full email threads with contacts in your CRM
- Track communication context alongside calendar events
- Auto-create contacts from email interactions
- Reply via redirect — click Reply to jump to your mailbox
Sending Emails via Workflows
While you can’t send emails manually from Twenty, you can send emails automatically using Workflows. This is useful for:
- Automated follow-ups
- Notifications to contacts
- Triggered communications based on record changes
Emails sent via workflows go through your connected mailbox account.
→ Learn about the Send Email action
Email Sequences and Newsletters
For email sequences and newsletters, we recommend using workflows to connect Twenty to a dedicated email marketing tool.
Mass emails should not be sent directly from your mailbox to protect your domain reputation. Use a dedicated tool for bulk communications.
Future Plans
Native email composition from within Twenty is on our roadmap. Join our GitHub discussions to share your use case and help prioritize this feature.