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For standard webhook setup, see Set Up a Webhook Trigger. This article covers the specific handling required for Typeform’s custom payload structure.

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Step 1: Create a Webhook Workflow

  1. Go to Settings → Workflows
  2. Click + New Workflow
  3. Select Webhook as the trigger
  4. Copy the webhook URL

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Step 2: Configure Typeform

  1. In Typeform, open your form
  2. Go to Connect → Webhooks
  3. Paste your Twenty webhook URL
  4. Save

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Step 3: Understand the Typeform Payload

Typeform sends a nested JSON structure. Here’s a simplified example: 
{
  "event_type": "form_response",
  "form_response": {
    "form_id": "abc123",
    "submitted_at": "2025-01-15T10:30:00Z",
    "answers": [
      {
        "text": "Jane",
        "type": "text",
        "field": { "id": "field1", "type": "short_text", "title": "First Name" }
      },
      {
        "text": "Smith",
        "type": "text",
        "field": { "id": "field2", "type": "short_text", "title": "Last Name" }
      },
      {
        "text": "Acme Corp",
        "type": "text",
        "field": { "id": "field3", "type": "short_text", "title": "Company" }
      },
      {
        "email": "[email protected]",
        "type": "email",
        "field": { "id": "field4", "type": "email", "title": "Email" }
      },
      {
        "type": "choice",
        "field": { "id": "field5", "type": "dropdown", "title": "Team Size" },
        "choice": { "label": "10-50" }
      }
    ]
  }
}
Key things to note:
  • Form data is nested under form_response
  • Answers are returned as an array, not as named fields
  • Each answer includes the field type and title for reference

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Step 4: Extract Fields from the Answers Array

Since answers is an array, you can only select the entire array in subsequent steps — not individual fields. Add a Code action to extract the fields you need: 
export const main = async (params: {
  answers: any;
}): Promise<object> => {
  const { answers } = params;

  // Handle input that may come as a string or an array
  const answersFormatted = typeof answers === "string"
    ? JSON.parse(answers)
    : answers;

  // Extract fields by position or by finding the field type
  const firstName = answersFormatted[0]?.text || "";
  const lastName = answersFormatted[1]?.text || "";
  const company = answersFormatted[2]?.text || "";
  const email = answersFormatted.find(a => a.type === "email")?.email || "";
  const teamSize = answersFormatted.find(a => a.type === "choice")?.choice?.label || "";

  return {
    contact: {
      firstName,
      lastName,
      company,
      email,
      teamSize
    }
  };
};
Now in subsequent steps, you can select contact.firstName, contact.email, etc. from the variable picker.
For more details on handling arrays in Code actions, see Handle Arrays in Code Actions.

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Step 5: Create the Record

Add a Create Record action:
FieldValue
ObjectPeople
First Name{{code.contact.firstName}}
Last Name{{code.contact.lastName}}
Email{{code.contact.email}}
CompanySearch or create based on {{code.contact.company}}

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Step 6: Test and Activate

  1. Submit a test response in Typeform
  2. Check the workflow run to verify data was captured
  3. Activate the workflow