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Pricing

Yes, you can use Twenty for free while self-hosting. You get the CRM features of the Pro (Cloud) plan plus custom roles, with AI running on your own AI provider keys instead of personal AI usage and workspace credits. Support from our core team is not included. Support is accessible via our Discord community.If you want to self-host and need the Premium features (SSO, row-level permissions and more), you can choose the paid Organization (Self-Hosted) license. This also includes support from the Twenty team and removes the requirement to publish custom code as open-source before distributing.
Premium features are only available on the Organization plans (Cloud or Self-Hosted), for example row-level permissions, SSO and audit logs. On Cloud, custom roles are a Premium feature too, except on Pro (Early). See the full list in Pricing Plans.
They offer the same premium features, and Organization (Cloud) also includes personal AI usage and workspace credits. However, a cloud subscription cannot be used for self-hosted deployments. Self-hosted requires an Organization key.
On the Pro and Organization plans, each member gets a weekly AI allowance for AI chat and web search: about 100 AI tasks per week on Pro and about 500 on Organization. It is used before workspace credits and renews every Monday. See Credits.
We do not offer free seats. Pricing is per user and each user needs a license to access Twenty.
You can do so under Settings → Billing → Plans. Then click on Switch to Organization.
You can do so under Settings → Billing → Plans. Then click on Switch to Pro.
You can do so under Settings → Billing. Then click on Upgrade to yearly.
You can do so under Settings → Billing. Then click on Downgrade to monthly.
You will find this under Settings → Billing.
Workflows use your workspace credits, and the number depends on your plan and your number of users:
  • Pro: 1 credit per user per month
  • Organization: 4 credits per user per month
  • Early plans: 5 credits per month, or 50 per year on yearly billing
Each workflow action consumes credits based on its complexity:
  • Basic internal operations (such as search, update, or create records) consume very few credits
  • More complex operations like code nodes and requests to external services consume more credits
  • AI prompts also consume more credits based on usage
  • Apps also consume more credits similarly to code nodes
Credits are deducted in real-time when workflows or apps execute. You can monitor your usage in Settings → Billing to track consumption and remaining credits.
You can buy additional credits under Settings → Billing.
Yes, go to Settings → Billing, click the Increase button, choose how many credits you want, and confirm. They’ll be applied for the current billing period. Then click the Increase button again, change the value back to the original, and confirm — the downgrade will be applied starting the next billing period.

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Billing

You can do so under Settings → Billing.
You can do so under Settings → Billing. Then click on View billing details. You’ll be able to add a new payment method there.
You can do so under Settings → Billing. Then click on View billing details. You’ll be able to edit the billing information there.
You can do so under Settings → Billing. Then click on View billing details. You’ll see all your invoices at the bottom of the screen.
Workspace seat counts are synchronized with the payment system every 6 hours; invoices are adjusted based on the difference.
When a new workspace member is added to the workspace, an invoice is sent to cover the difference. When a workspace member is removed, the change is applied in the next standard monthly/yearly invoice.