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Overview

Twenty supports unlimited email accounts per user. This is useful if you manage multiple inboxes, such as:
  • Personal work email + shared team inbox
  • Multiple client-facing email addresses
  • Different email accounts for different roles

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How to Add Multiple Mailboxes

  1. Go to Settings → Accounts
  2. Click Add account
  3. Connect your additional Google or Microsoft account
  4. Configure sync settings for this mailbox
  5. Repeat for each mailbox you want to connect

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Managing Multiple Accounts

Each connected mailbox has its own settings:
  • Email visibility: Choose what teammates can see
  • Contact auto-creation: Enable/disable per mailbox
  • Folder selection: Choose which folders to sync (Lab feature)

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How Emails Appear

Emails from all your connected mailboxes are synced to Twenty and appear on:
  • People records: Based on the contact’s email address
  • Company records: Based on the email domain
  • Opportunities: Based on the linked company
Each email shows which mailbox it was sent from/received to, so you can track which account was used for each communication.

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Important Notes

Only true mailboxes can be connected. Email aliases that forward to another mailbox cannot be connected separately—they’ll sync through the main mailbox.