Common Reasons
1. Initial Sync Still in Progress
Email sync takes time, especially for large mailboxes. Twenty imports emails at approximately 400 messages per minute (limited by Gmail API rate limiting).- Calendar sync: Completes in minutes
- Email sync: Depends on mailbox size (e.g., 10,000 emails ≈ 25 minutes, 50,000 emails ≈ 2 hours)
2. Contact Doesn’t Exist in Twenty
Emails only appear on existing People records. If the contact wasn’t created yet:- Enable Contact Auto-Creation in your mailbox settings
- Or manually create the Person record first
3. Internal Emails Are Excluded
Emails between colleagues (same email domain) are never synced to maintain privacy. Solution: This is expected behavior. Only external emails are synced.4. Email Is from a Group or Distribution List
Group emails and distribution lists are excluded from sync. Solution: This is expected behavior.5. Folder Not Selected for Sync
If you’re using the Message Folder feature, some folders might be excluded. Solution: Go to Settings → Accounts, select your mailbox, and check folder sync settings.6. Wrong Email Address on Record
The Person record might have a different email address than the one used in the email. Solution: Add the correct email address to the Person record.Still Not Working?
- Try disconnecting and reconnecting your mailbox
- Contact support if issues persist