Documentation Index
Fetch the complete documentation index at: https://docs.twenty.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
By default, Twenty syncs all external emails from your connected mailbox. You can limit what gets imported using folder selection and visibility settings.Method 1: Folder Selection (Recommended)
Control which email folders sync with Twenty:- Go to Settings → Accounts
- Select your connected email account
- Choose which folders to sync:
| Folder | Description |
|---|---|
| Inbox | Primary incoming emails |
| Sent | Outgoing emails you’ve sent |
| Archive | Archived messages |
| Custom Folders | Any specific folders you want |
- Exclude folders you don’t want synced (Spam, Trash, personal folders)
This gives you precise control over which emails appear in your CRM without syncing everything.
Method 2: Contact Auto-Creation Settings
Control when contacts are created from emails:- Go to Settings → Accounts
- Select your connected mailbox
- Choose an option:
- Deactivated: No contacts created, but emails still sync to existing contacts
- Sent & Received: Create contacts from all external emails
- Sent Only: Only create contacts from emails you send
What’s Always Excluded
These emails are never synced, regardless of settings:- Internal emails: Messages between colleagues (same domain)
- Group emails: Distribution lists and group messages
- Spam/Trash: System folders are typically excluded
Important Note
We don’t provide a CC email address for selective syncing. Use the folder selection feature above to achieve the same level of control.