Overview
By default, Twenty syncs all external emails from your connected mailbox. You can limit what gets imported using folder selection and visibility settings.Method 1: Folder Selection (Recommended)
Control which email folders sync with Twenty:- Go to Settings → Releases → Lab
- Enable Message Folder
- Return to Settings → Accounts
- Select your connected email account
- Choose which folders to sync:
| Folder | Description |
|---|---|
| Inbox | Primary incoming emails |
| Sent | Outgoing emails you’ve sent |
| Archive | Archived messages |
| Custom Folders | Any specific folders you want |
- Exclude folders you don’t want synced (Spam, Trash, personal folders)
This gives you precise control over which emails appear in your CRM without syncing everything.
Method 2: Contact Auto-Creation Settings
Control when contacts are created from emails:- Go to Settings → Accounts
- Select your connected mailbox
- Choose an option:
- Deactivated: No contacts created, but emails still sync to existing contacts
- Sent & Received: Create contacts from all external emails
- Sent Only: Only create contacts from emails you send
What’s Always Excluded
These emails are never synced, regardless of settings:- Internal emails: Messages between colleagues (same domain)
- Group emails: Distribution lists and group messages
- Spam/Trash: System folders are typically excluded
Important Note
We don’t provide a CC email address for selective syncing. Use the folder selection feature above to achieve the same level of control.