Salt la conținutul principal
Display data from related records directly on your records — for example, show the employee count from a Company on its Opportunities. This workflow workaround is useful until nested fields are natively available.

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Cazuri de Utilizare Comune

SursaDestinationFields to Copy
CompanieOportunitateIndustry, Company Size, ARR
PersoanăOportunitateEmail, Phone, Title
OportunitateCompanieLast Deal Amount, Last Won Date

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Basic Field Copy

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Example: Copy Contact Email to Opportunity

Goal: When setting a Point of Contact on an opportunity, copy their email to the opportunity for easy access.

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Prerequisite

Create the destination fields in Settings → Data Model → Opportunities before building the workflow:
  • Contact Email (type: Email)
  • Contact Phone (type: Phone)

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Configurare

  1. Trigger: Record is Updated (Opportunities, Point of Contact field)
  2. Filter: Check that Point of Contact is not empty
  3. Search Records: Find the linked person
    • Object: People
    • Filter: ID equals {{trigger.object.pointOfContact.id}}
  4. Update Record:
    • Object: Opportunities
    • Record: {{trigger.object.id}}
    • Contact Email: {{searchRecords[0].email}}
    • Contact Phone: {{searchRecords[0].phone}}

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Copy Multiple Fields

Goal: When company details change, update all related opportunities.

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Configurare

  1. Trigger: Record is Updated (Companies)
    • Fields: Industry, Company Size, Annual Revenue
  2. Search Records: Find all opportunities for this company
    • Object: Opportunities
    • Filter: Company ID equals {{trigger.object.id}}
  3. Iterator: Loop through each opportunity
  4. Update Record (inside iterator):
    • Object: Opportunities
    • Record: {{iterator.currentItem.id}}
    • Company Industry: {{trigger.object.industry}}
    • Company Size: {{trigger.object.companySize}}
    • Company ARR: {{trigger.object.annualRevenue}}

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Copy on Record Creation

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Example: Pre-fill Opportunity with Company Data

Goal: When creating an opportunity linked to a company, automatically copy key company info.

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Prerequisite

Create the destination fields in Settings → Data Model → Opportunities:
  • Company Industry (type: Text)
  • Company Size (type: Number)

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Configurare

  1. Trigger: Record is Created (Opportunities)
    • Filter: Company is not empty
  2. Search Records: Get the linked company’s details
    • Object: Companies
    • Filter: ID equals {{trigger.object.company.id}}
  3. Update Record:
    • Object: Opportunities
    • Record: {{trigger.object.id}}
    • Company Industry: {{searchRecords[0].industry}}
    • Company Size: {{searchRecords[0].employees}}
Tasks and Notes limitation: Relations on Tasks and Notes are hardcoded as many-to-many and are not yet available in workflow triggers or actions. To access these relations, use the API instead.

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Bidirectional Sync

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Example: Keep Primary Contact in Sync

Goal: When a company’s primary contact changes, update the contact. When a person becomes primary, update the company.

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Workflow 1: Company → Person

  1. Trigger: Record is Updated (Companies, Primary Contact field)
  2. Update Record: Set person’s “Is Primary Contact” to true
  3. Search Records: Find previous primary contact
  4. Update Record: Set previous contact’s “Is Primary Contact” to false

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Workflow 2: Person → Company

  1. Trigger: Record is Updated (People, Is Primary Contact = true)
  2. Update Record: Set company’s Primary Contact to this person
Be careful with bidirectional syncs to avoid infinite loops. Use filters to check if the value actually changed before updating.

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Using Code for Complex Mapping

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Example: Transform Data During Copy

Goal: Copy and format phone number from person to opportunity. 
export const main = async (params) => {
  const { phone } = params;

  if (!phone) return { formattedPhone: null };

  // Remove non-numeric characters
  const digits = phone.replace(/\D/g, '');

  // Format as (XXX) XXX-XXXX
  const formatted = digits.length === 10
    ? `(${digits.slice(0,3)}) ${digits.slice(3,6)}-${digits.slice(6)}`
    : phone;

  return { formattedPhone: formatted };
};

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Cele mai bune practici

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Avoid Loops

  • Don’t create workflows that trigger each other endlessly
  • Use specific field conditions
  • Add checks to see if value actually changed

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Handle Missing Data

  • Always check if source record exists before copying
  • Provide default values for optional fields
  • Use filters to skip when source field is empty

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Performance

  • Batch updates when copying to many records
  • Use scheduled workflows for bulk sync operations
  • Consider using Iterator for multiple record updates